FAQ

Dispatch & Delivery
Warranties, Returns, and Refunds
Managing Your Account
Ordering
Payment, Pricing & VAT
Gift Certificates and Wish Lists
Security, Privacy & Accessibility
Product Support and other Services

Dispatch & Delivery


How long does it take until I receive my items?

We usually receive orders from suppliers every Thursday. In very rare occasions, orders may be delayed and we may receive them on a Friday.

If the goods we receive do not need any assembly, we are able to deliver them to you on the same day we receive them.

If the goods we receive require assembly, please allow an extra 2 working days until final delivery to you.


What are the delivery charges for orders from the online shop?

  • ACS Courier

For orders up to €125, the delivery charge is €3 for delivery to your preferred ACS Courier store location.

For orders greater than €125, there is no delivery charge for delivery your preferred ACS Courier store location.

  • Express Shipping

Express Shipping for urgent product requests that will be specifically ordered for you from our suppliers and will be delivered to you within the next 2-3 working days.

  • International Shipping (outside Cyprus)

Online orders do not offer the option for international shipping outside Cyprus.

Please contact us directly so we can provide you the best shipping rates based on your preferred delivery destination outside Cyprus.

Warranties, Returns, and Refunds


Can I return an item?

Yes. You may return any item purchased by Custom PC Systems within 10 working days from the delivery date. You may return boxed versions of software purchased by Custom PC Systems only if the box is sealed. Unfortunately we do not accept returns for download versions of software.


What product warranty do I have?

With all hardware, Custom PC Systems offers a standard 12 month warranty. After the 12 month period ends, the manufacturer's warranty is in place.

If and when a product develops an issue, we will do our best and work with you to receive a repair or replacement as fast as possible.

Managing Your Account


Can I cancel a purchase?

Yes. If you cancel your order before we receive your goods, you will receive a full refund.

If you cancel your order after we receive your goods in our warehouse, you will either receive a refund of 80% of your order, or 100% refund in Custom PC Systems gift card or coupon.


Can I change the order information after I placed an order?

Yes, it is possible to change the order information. Please give us a call and we will change the order information for you.

Ordering


I am looking for a brand that is not listed on your website.

It is possible that we can order the specific item exclusively for you. Please contact us using the Product Inquiry page, and we will do our best to meet your specific needs.


I am looking for a brand that is listed on your website, but the specific item I want is not listed.

It is possible that we can order the specific item exclusively for you. Please contact us using the Product Inquiry page, and we will do our best to meet your specific needs.


What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail.

After the order has been processed and payment is confirmed, your items are reserved at our suppliers' warehouse and will be delivered to us on the next scheduled delivery date.


Do I receive an invoice for my order?

Yes. You will receive an invoice in PDF format once the items are delivered to us by our supplier. You will receive a hard copy of the invoice together with the items upon delivery.


Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam. If you don't receive anything, please check your spam folder first. You may also accidentally have provided an incorrect e-mail address. In this case please contact us to check whether we received your order.

Payment, Pricing & VAT


What payment methods do you accept?

We accept payments using a debit or credit card through JCC Gateway and Paypal, as well as Bank Transfer. Please visit our dedicated Payment Methods section for more information.


Why do I have to pay before the goods are delivered to me?

To be able to offer you the best prices possible, we require payment in advance for the goods. In addition, the goods are exclusively held for you, and nobody else will be entitled to purchase them.

Gift Certificates and Wish Lists


Can I purchase a gift certificate?

Yes you can. Click here to purchase a gift certificate.

Security, Privacy & Accessibility


How secure is shopping in the online shop?

We use the "Extended Validation (EV) SSL Certificate" by DigiCert® Inc. which provides SSL Security Encryption 256-bit which has also been verified and approved by JCC Gateway experts. All payment transactions are carried out either from the JCC Gateway website, or from PayPal website. Your credit or debit card information are not kept or stored in any Custom PC Systems servers.


Is my data protected?

Custom PC Systems will never sell or distribute any personal data of any customer or supplier under any circumstances.

Product Support and other Services


I am having technical difficulties and have questions regarding my product.

If the product was purchased by Custom PC Systems, please feel free to contact us. We will resolve any difficulties you may face, and answer any other questions you may have.


Do you offer software support?

We only provide software support for the software which was purchased by us.

In any other occasion, for known software, we provide on-site software support charged hourly.


What other services do you provide?

  • Desktop maintenance and cleaning (service).
  • Desktop assembly.
  • Laptop maintenance and cleaning (service).
  • Desktop overclocking.
  • Desktop and laptop upgrades.
  • Business IT consulting.
  • Networking.
  • Business IT services.
  • General IT personal support.
  • General IT Business support.

Please contact us for any other related request you may have, and we will do our best to offer you the best solution based on your needs.